This Privacy Policy describes how Néo Beirut (“we”, “our”, or “us”) collects, uses, shares, and protects your information when you use our mobile application (“the App”).
1. Information We Collect
We may collect the following types of information when you use the App:
- Personal Information: such as your name, phone number, and email address when voluntarily provided.
- Account Information: related to your user account and preferences.
- Order & Activity Data: including orders, purchases, reservations, and loyalty program activity.
- Location Data: collected only with your explicit permission and used solely for service-related purposes such as delivery address selection and store location features.
- Device & Usage Data: including device type, operating system, app interactions, and diagnostic data for performance, analytics, and security purposes.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve the App and our services.
- Process orders, reservations, payments, and loyalty rewards.
- Communicate with you regarding your account, orders, or support requests.
- Maintain app security, prevent fraud, and ensure platform integrity.
- Comply with legal and regulatory obligations.
4. Data Retention
We retain your personal data only for as long as necessary to provide the App’s services and to fulfill legal, accounting, or regulatory requirements.
When data is no longer required, it is securely deleted or anonymized in accordance with industry standards.
5. Your Rights & Choices
You have the right to:
- Access, review, or update your personal information.
- Withdraw consent for data processing at any time (where applicable).
- Request deletion of your account and associated personal data.
You may exercise these rights by contacting us at info@neobeirut.com. Account deletion requests are processed within a reasonable timeframe, subject to legal obligations.
6. Data Security
We implement reasonable technical and organizational measures to protect your data. However, no electronic transmission or storage method is completely secure.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App and on this page, with an updated revision date.
8. Contact Us
If you have any questions or requests regarding this Privacy Policy or your data, please contact us at: